Roborock has been named the recipient of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall compared with other robotic vacuums on the market.
Canstar surveyed 354 Australians, asking them to rate the robot vacuums they had owned or used in the past three years. The assessment covered overall satisfaction alongside performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock said it was not only ranked first but was the only brand to receive five stars in every category.
Company ties the result to customer-led development
Danni Li, marketing lead at Roborock, said the company was honoured to receive the award and described success at the business in terms of reducing the complexity of daily chores so customers can spend more time on what they love doing. Li said consumer centricity is a core value and that the R&D team places heavy emphasis on using real customer feedback — what users like and dislike, what slows them down at home and what they wish the products offered — to shape what comes next. She said the award is particularly meaningful because it was decided by people who actually use robotic vacuums.
Upgraded roller mop system reaches Australia
Roborock said the Saros 20 Flow and Qrevo Edge 2 Flow, recently launched in Australia, deliver an enhanced mopping experience through SpiraFlow 2.0, an upgrade of its original roller mop system. According to the company, sticky messes and spills are tackled with 16 pressurised clean water outlets that distribute clean water across the roller, faster roller rotation at 240RPM and 2.5 times downward mopping pressure. A pressurised 100ºC self-cleaning fresh water roller wash is claimed to provide a deep, hygienic clean with a 99% bacterial removal rate.
Flagship and pet-focused specifications
The flagship Saros 20 Flow is presented as the pinnacle of robotic mobility in the range. It has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which the company says can climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is designed to identify different floor surfaces and different types of mess so the clean can be adjusted accordingly. The DuoDivide main brush and dual lifting side brushes are claimed to reach a 0% hair tangling rate, while the RockDock adds 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow, also 8.98cm tall, is described as one of the slimmest roller mop robot vacuums on the market. It pairs 35,000Pa HyperForce suction with the upgraded SpiraFlow 2.0 system. For households with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition is used to identify floor types and spills and to adjust waterflow automatically, and the unit recognises carpeted rooms, lifting the roller mop by up to 15mm while an automatic roller shield is intended to keep carpets dry.
The award rests on survey responses from Australian owners and users, while the cleaning performance figures for the two models are manufacturer claims rather than independently verified results. The announcement did not include pricing or broader sales figures.